What are vouchers? - Vouchers are a payment instrument designed to be accepted for a specific set of products on Google Play. Currently there is one valid voucher type: Google Play Shopping Voucher.
Google Play Shopping voucher is redeemable across all physical goods purchase on Google Play.in.
How is a voucher different from an Google Play Pay Gift Card? - While Google Play Pay Gift Card & Vouchers both are pre-paid instruments, an Google Play Pay Gift Card is accepted across all avenues where Google Play Pay Wallet is accepted whereas a voucher is only accepted as per its design. For example: (1) an Google Play Shopping Voucher will only work on valid shopping transactions on Google Play and not valid for Pay category transactions (2) An Google Play Prime Voucher will work only for purchase of Prime Membership and so on.
Google Play Shopping Voucher is NOT ELIGIBLE for the following shopping transactions on & off Google Play:
Purchase of Kindle eBooks.
Purchase of Digital Content like e-Books, Video Games.
Purchase of Google Play Pay Gift Cards or Adding Money to Google Play Pay Balance.
Purchase of Brand Gift Cards that are designated Semi-Closed Loop(SCLP) Instruments under PPI Master Direction.
Transaction outside of Google Play.in where Google Play Pay is a payment option.
Transaction on any Google Play Pay Categories including and not limited to (including future Pay categories available on Google Play Pay Dashboard):
Recharges: Mobile, DTH, Google Play, FastTag, Metro
Ticket Bookings: Flight, Train, Movies, Bus
Utilities: Gas Cylinders, Piped Gas, Subscriptions, Cable TV etc.
How to use an Google Play shopping voucher? - A voucher can be used to buy only those items made eligible for it. When a voucher is eligible on an order (where all items in the cart are eligible for the specific voucher), ‘Your Vouchers’ will be show up as a payment option in payment method selection page. To use ‘Your Vouchers’ for the purchase, select it on the payment method selection page. If the voucher value is not sufficient, you can combine Google Play Pay balance, credit/debit card or net banking with your vouchers to complete the purchase. You can click on the ‘Know More’ option to find the list of vouchers eligible for that specific purchase.
Can I cancel/return a shopping voucher? - Vouchers once purchased cannot be cancelled or returned due to regulations.
What if I return a product purchased via an Google Play shopping voucher? - When you return a product purchased via a voucher, the respective amount barring cashback, if any, will be refunded to the original source. The vouchers will be reissued and credited to ‘Your Vouchers’ directly.
